Services
Most jobs start with something that will not connect, will not stay connected, or will not talk to something else. Here is the detail.
In the home
The most common reason people get in touch. We work out whether the trouble is the broadband line, the router, where it is sitting, or something in the house interfering with it — then fix the cause rather than restarting things and hoping.
Where one router was never going to reach, we plan and set up a mesh system or wired access points so coverage is even throughout the house. That includes thick-walled older properties, extensions, loft conversions and cellars. We are happy to do the physical work too — running and clipping cable, and mounting access points where they actually belong.
New TVs are computers now, and they do not always behave. We set up the TV, get the streaming apps signed in and working, sort out the sound, and tidy up the tangle of boxes and remotes behind it.
Smart devices are easy to buy and frustrating to make work together. We set them up, connect them to the right app and account, and make sure they keep working after the first week.
We supply the setup and the fitting: mounting the camera or doorbell where it covers what you want, drilling the small holes that takes, running the cable, and getting it onto the network reliably so recordings and notifications actually reach your phone. That includes wired PoE cameras and NVR or CCTV systems as well as the battery ones. We work with the common brands including Ring, Tapo and Reolink.
Everyday help with the computer and the printer: the machine that has slowed to a crawl, software that will not behave, a new computer set up the way you want it, files and photos moved across from the old one, and backups turned into something you no longer have to think about.
Multi-room audio, soundbars and speakers set up so they play where you want them to, and keep doing it. We also deal with the wider problem of devices that will not pair, will not stay paired, or have quietly fallen off the network.
Getting a genuinely usable connection to a garden office, annexe, workshop or garage — good enough for video calls, not just for checking email. Usually that means running a proper cable rather than hoping the house Wi-Fi stretches, which we are happy to do.
Where a standard setup is not enough, we are comfortable going a good deal further: wired networking through the house, UniFi equipment, separate VLANs so smart devices and guests are kept away from the rest of the house, PoE, network storage, and home automation with Home Assistant or camera recording with Frigate. Sensible engineering, explained in plain English — you do not need to know any of those words to ask for it.
Product names such as Ring, Tapo, Reolink, Sonos, UniFi, Home Assistant and Frigate are used here only to describe the equipment and software we work with. We are not affiliated with, endorsed by, or an authorised installer for any of these companies.
Installation
Plenty of home-technology jobs are half software and half a ladder. We are happy to do both.
Mains electrical work
That needs a qualified electrician.
Major structural work
That needs a builder.
Television aerial and satellite dish installation
That needs an aerial installer.
Repairs to the inside of appliances
That needs an appliance engineer.
Component-level repair of computer boards
We fix computers that are misbehaving, not soldering on the motherboard.
Ongoing managed IT contracts
We take on individual jobs for small businesses rather than running their IT.
If a job turns out to need one of these, we will say so and tell you what sort of trade you need.
Also worth knowing
Neither is the main job, but both come up often enough to be worth saying out loud.
Plenty of small local businesses have exactly the same problems as a house, just with more riding on them. We are happy to help with Wi-Fi and networking, printers, CCTV, connectivity, and getting equipment set up or working again.
A lot of home-technology problems come down to a small plastic part that broke, went missing, or was never made in the first place. We can design and 3D print practical replacements and one-off parts — often the neatest way to finish a job properly.
3D-printed parts are practical items such as brackets, mounts, adapters, enclosures and clips. We do not produce safety-critical or structural parts, certified components, mains-electrical components or parts where failure could create a significant safety risk.
Get in touch
Describe what is happening and we will work out which of these it is. You do not need to know the answer before you get in touch.